Refund Policy
Returns, Refunds & Replacements
Every Goldie G item is custom-made after you order. We want you to enjoy your purchase, and we will help if your order arrives damaged, defective, misprinted, or different from what you ordered.
Custom-made items and change-of-mind returns
Because each item is made specifically for your order, we do not accept returns, exchanges, or refunds for a change of mind, an incorrectly selected size or color, or personalization details you supplied or approved incorrectly. Please review the product description, available size information, and all customization details before ordering.
This does not apply if we send the wrong size, color, item, or personalization compared with your confirmed order, or if the item is damaged or defective.
Damaged, defective, misprinted, or incorrect items
Email sales@goldiegmarketing.com within 7 calendar days of delivery so we can investigate promptly. Include:
-
Your order number and the name used for the order.
-
A description of the problem.
-
Clear photos of the item and the affected area. For shipping damage or an incorrect item, include photos of the packaging and shipping label when available.
Please keep the item and packaging until we have reviewed your claim. If you cannot provide a requested photo, contact us so we can discuss another way to assess the issue.
For a verified problem, we will arrange a replacement at no additional charge or a refund for the affected item. If a replacement is unavailable, we will provide a refund. We will explain the proposed resolution by email.
Returning an item
Contact us before sending anything back. We will tell you whether a return is needed and provide the correct instructions and return address privately. Do not send items to a fulfillment partner or an address printed on the package without our instructions.
If we require the return of an eligible damaged, defective, misprinted, or incorrect item, we will provide prepaid return shipping. No restocking fee applies to these approved claims.
Refund processing
Approved refunds will be issued to the original payment method within 7 business days of approval, or sooner where required by applicable law. We will email you when the refund has been issued. Your bank or payment provider may take additional time to display the credit.
Refunds cover the affected item's purchase price and applicable tax. If we cannot fulfill an entire order, we will refund the full amount paid for that order, including any shipping charges. We will not require you to accept store credit instead of an approved refund.
Order changes and cancellations
Email sales@goldiegmarketing.com as soon as possible if you need to change or cancel an order. We can consider changes or cancellations only before production begins and cannot guarantee that a request can be accommodated. Once production has started, we do not accept change-of-mind cancellations, except where required by law.
If we cannot ship within the promised timeframe, we will notify you of the delay and provide the option to accept the revised timeframe or cancel the unshipped items for a refund, as required by applicable law.
Missing deliveries
If your order has not arrived, or tracking shows delivery but you cannot locate the package, email sales@goldiegmarketing.com promptly with your order number. We will help investigate with the fulfillment partner or carrier and explain the resolution. A missing-delivery claim is separate from a defect claim and does not depend on the seven-day post-delivery reporting window above.
Please check your delivery address carefully before placing your order. If you notice an error, contact us immediately; we will help where possible, but changes may not be possible after production or dispatch.
Your consumer rights
Nothing in this policy limits any rights or remedies available to you under applicable consumer law. The seven-day reporting request helps us resolve problems quickly and does not remove rights that apply beyond that period.
Contact
Goldie G Marketing
sales@goldiegmarketing.com
Contact form